ClearSpring Loan Services
Login
Register Now Contact Us

Privacy Statement

ClearSpring Loan Services, Inc. doing business as ClearSpring Loan Services ("we," "us," and "our") respects the privacy rights of its customers. This Privacy Notice describes how we collect, use, share and protect nonpublic personal information about our present and former customers ("you" and "your" in this Privacy Notice).

We may change our Privacy Notice and practices at any time in the manner permitted by law. We will, as required by law, notify you of those changes.
The examples you find in this Notice are for purposes of illustration only and should not be considered a complete description of our information practices. For example, we may not collect or disclose all of the categories of information described in this Notice in every transaction.
Categories of Information We May Collect

We may collect the following categories of information about you:

  • Information we receive from you on applications or other forms, and through other oral, written, or electronic communications with you, such as your name, address, social security number, assets and income;
  • Information about your transactions with us or others, such as your account balance, transaction history, payment history, policy coverage, premiums, claims history, and any real property that you might sell, purchase or finance;
  • Information collected from our Internet web sites, such as information you provide to us and information necessary to manage your online session with us; and
  • Information we receive from a consumer reporting agency, such as information about your creditworthiness and credit history; and
  • Information we may receive from others when we provide settlement services, such as property appraisals, loan applications, credit reports, land surveys, loan and escrow account balances, and bank account numbers to facilitate the transaction.

Disclosure of Information to Third Parties

We do not disclose information about you to anyone, except as permitted or required by law. For example, we may disclose information about you with your consent or disclose information about you to credit reporting agencies. We may also disclose information about you to third parties and governmental agencies in response to subpoenas and other legitimate information requests. In addition, we may disclose information about you to third parties that perform services for us and on our behalf. These service providers may prepare invoices or statements, help us service accounts, respond to customer requests, promote or market our products, or provide computer and systems support and other services.

Except as otherwise provided in this Privacy Notice, we may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with which we have a joint marketing agreement. (California and Vermont residents should review the "State Notices" section below and the Privacy Notices that we send directly to them for more details about information we may share under joint marketing programs with other financial services providers.)

Our Security Procedures

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal guidelines to guard your nonpublic personal information. Our employees are bound by our Codes of Ethics and policies to access consumer information only for legitimate business purposes and to keep information about you confidential.

State Notices

Some states may provide additional privacy protections under existing or future state laws. State law specific notices will be provided directly to consumers in the applicable states.

Our Commitment

We will continue to maintain our dedication to protecting your privacy. If you have questions concerning our Privacy Notice, you may call us at 1-866-660-5804 between the hours of 8:00 a.m. and 7:00 p.m., CST, Monday through Friday.

U.S. Consumer Privacy Policy

California Consumer Privacy Policy

Texas Residential Mortgage Disclosure

Clearspring Loan Services, Inc. is a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.
Copyright © 2014 ClearSpring Loan Services, Inc.™ All rights reserved.